Best Live Chat Plugins in 2024

Live Chat is an influential chat plugin for WordPress that enables you to engage with your customers in real-time, directly on your website. This dynamic plugin simplifies the process for businesses to establish connections with their audience, promptly address inquiries, and provide tailored assistance.

Live chat is an efficient alternative to JivoChat. It offers a variety of features designed to boost customer engagement, enhance user experience, and ultimately increase Conversion rates.

Features and benefits Live Chat

Real-time Chat : Instantly engaged with customers, resolving issues answering questions promptly.
Personalized Messages: Tailor messages based on criteria, enhancing customer experience with customized communication.
Customization: Modify Chat plugin’s aesthetic to match website’s theme Different themes for mobile are also available.
Quick Replies: Set Up predefined responses for common queries. Speeding up response time
24/7 Customer support: Even offline, store customer message for later response when online again, ensuring continuous support.
Compatibility: Seamlessly integrates with major WordPress Site builders like Elementor, Divi and Beaver Builder
E-Commerce Integration: Enhance online store Functionality with WooCommerce Big Commerce Integration.
Third-Party App Integration: Easily Sync with popular apps such as Zendesk, messenger, HubSpot, CRM What’s app, Mailchimp and Salesforce for Streamlined workflow.

Click Chat

Pricing Structure

The Plugin is free to use with the premium version starting from

₹ 1,503.22 which is the Single one in this you will get

1 Website
1 year Support
1 year of updates

Then comes a Plus one which costs ₹ 2,839.63 in this you will get

Up to 3 Websites
1 year of updates
1 year support

Then the last one which is Unlimited costs ₹ 5,762.20

Unlimited Websites
1 year of updates
1 year support

You guys can buy through this link CLICK TO CHAT Pricing

The Holi Themes’ ‘Click to Chat’ is a revolutionary chat plugin specifically created for WordPress. With this plugin, owners of WordPress websites can provide their visitors with the option to contact them through ‘WhatsApp’ or ‘WhatsApp Business’ with a simple click. This plugin serves as a robust tool to improve customer interaction and engagement on your website.

If you are searching for a suitable replacement for the Jivo Chat plugin, ‘Click to Chat’ is a superb option. It provides a diverse array of functionalities and a greater

degree of customization, making it an ideal match for any website.

Features and Benefits

What’s App Chat : Enables website visitors to reach out to you through ‘WhatsApp’ or ‘WhatsApp Business’ using mobile or desktop applications, thereby improving user experience and facilitating prompt communication.
Customizable styles: It provides 8 pre-set customizable templates and enables the inclusion of images or GIFs to seamlessly blend with the website’s design.
Custom Element: Transform any element into a WhatsApp chat feature, providing versatility and authority in website layout.
Greetings dialogue: The customized message, images, and emojis are showcased to motivate user engagement, aligning with the brand’s tone.
Form Filling : Collects necessary information from visitors before initiating chat, gathering valuable customer data.
Multi agent: Adds multiple WhatsApp chat accounts within a single Greetings dialog, useful for businesses with multiple representatives.
Position to Place : WhatsApp can now be added to any screen position, allowing users to have control over its placement on both mobile and desktop views.
Pre–Filled message: The pre-filled message feature in WhatsApp chat window enables users to initiate conversations effortlessly.
WooCommerce Integration: Provides extra options for WooCommerce single product page in order to dynamically adjust values.

Tidio

Pricing Structure

₹ 2,421.42. which is the Starter plan in this you’ll get

Basic analytics
Live visitors list
Operating hours
Live chat support

Then comes the Growth one in which you get

Up to 2000 Handled Conversations
Advanced analytics
Tidio power features
No Tidio branding (add-on)
Permissions

Then comes the last one which is Tidio+

You guys can buy through this link TIDIO

Tidio presents a compreheeatnsive customer experience solution that includes live chat, AI chatbots, Lyro AI chatbot, and multichannel communication. It serves as a strong substitute for the JivoChat plugin, addressing the requirement for efficient and timely customer service that boosts sales.

Tidio is a superb option for online retailers seeking an effective helpdesk solution with specialized WordPress features as it can convert passive visitors into active buyers.

Features and Benefits Tidio

Lyro Ai Chatbot : lyro, the AI chatbot developed by Tidio, has the capability to automatically respond to a significant portion of customer inquiries, resulting in expedited support and a boost in sales.
Live chat : Engage visitors in real-time, solving issues quickly and proactively promoting sales
Pre-made chatbot strategies: Tidio’s readily available chatbot strategies effectively address issues and boost sales.
E-Commerce Integration : 1. Review shopping carts, view past orders, and receive personalized product recommendations within the chat, improving the overall shopping experience.
Easy Installation :Tidio can easily be integrated into your WordPress site within a mere 30 seconds, allowing you to save valuable time and energy
Email ticketing System :Effectively manage and resolve customers’ requests by utilizing a robust email ticketing system, thereby enhancing the quality of customer service.
WooCommerce Integration: It is simple to integrate WooCommerce product cards into chat responses in order to offer customers a smooth shopping experience
Departmental Routing: Every discussion is directed to the appropriate representative, guaranteeing effective assistance and quicker problem-solving
Seamless Integrations: Tidio provides seamless integrations with various platforms such as Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue, and others, optimizing workflow and improving overall functionality.

Crisp live chat

Pricing Structure

The plugin is free to use with the premium version starting from

₹2,421.49 which is the pro one in this you will get

4 seats included
5000 contacts included
everything in basic
Unlimited history
Chat triggers
Messenger integration
Email integration
Shortcuts
slack integration
custom domain

Then comes the Unlimited one which is in ₹ 7,932.88 in this you’ll get

20 seats included
50,000 contacts included
Everything in basic and pro
knowledge base
chatbots
What’s app integration
Instagram integration
Integrate with Zapier
Audio and video chat
Aircall Integration
Magic Browse live Translate
Automated Campaign
Analytics
SMS integration
Segment integration

Crisp Live Chat stands out as a sophisticated and intuitive chat plugin for your website. Its purpose is to enhance lead generation, broaden your email list, and elevate customer relationships. This adaptable plugin serves as an excellent substitute for JivoChatty.

It combines a range of functionalities like live chat, real-time notifications, chatbot, and mobile apps, all encapsulated within a free plugin. With no requirement for developer assistance, Crisp Live Chat is a hassle-free, cost-effective solution for enhancing your website’s user engagement.

Features and benefits

Live chat: The Crisp Live Chat platform enables seamless interaction between website visitors and your team, assisting with customer inquiries, sales conversations, and marketing initiatives. The automated chatbot functionality helps streamline chat management, guaranteeing prompt replies to customer questions, ultimately enhancing satisfaction and interaction.
Real time and Notification: Real-time notifications guarantee timely interactions with users by alerting you as soon as a live chat commences. This enables you to promptly address inquiries, never overlook a potential sale, and create an immersive experience for potential customers.
Mobile/Desktop Apps: The Crisp Live Chat feature can be accessed on iOS, Android, Windows OS, and Mac OS, allowing for customer interaction at any time and from any location. This improves service availability and reduces response times
Live chat and bonus: 1. Crisp Live Chat enables you to monitor visitors’ real-time typing, leading to prompt and precise replies that improve customer service quality.
Fair Pricing: Unlike other live chat service, Crisp Live chat provides a free and unlimited Services making it cost-effective solution for businesses of all sizes
Multiple Plugins Crisp offers various plugins to boost live chat functionality, allowing Customization to carter to specific business need.
Enriched User Profile :The Crisp Live Chat platform offers comprehensive visitor data, which helps in gaining insights into the audience and facilitating tailored services.
Enriched Conversations: Crisp Live Chat enhances chat interaction with smileys and animations, creating a friendly and engaging chat environment, thus improving user experience.
Wide Integrations: Crisp Live Chat can be integrated with platforms such as Slack, Messenger, Twitter, Telegram, Whatsapp , and SMS, ensuring efficient communication across channels.

3cx Live chat

Pricing Structure

The Plugin is free to use with the premium version starting from

₹16,301.78 which is 3CX SMB Small Business In this you’ll get 3CX Free +

Call Queues
Multi-level IVR
DeskPhone Support
Call and Chat reporting
Listen whisper Barge in
SMS/MMS Support
Any number of Deskphone

Then comes the 3CX SMB+ Professional which is also at ₹ 16,301.78 in this you’ll get

Option to install on premise or self host
Dedicated installation
Call recording
CRM Integration
Hot Desking
Microsoft 365 Integration
SMS and MMS

Here comes the last one 3CX ENT Enterprise ₹ 24,658.39 3CX PRO+

Custom IP Phone Logo
MS Teams
SKilled-based Routing
Start/ Stop Call recording

To Buy this you can click on this link 3CX

The 3CX Live Chat plugin presents a strong option compared to JivoChat. This complimentary plugin enables companies to interact with their website visitors through live chats and calls. It offers a complete communication solution that harmonizes effortlessly with WordPress, and stands out from other choices by being free of any undisclosed expense.

This plugin offers a powerful solution for businesses aiming to improve their online conversions and deliver exceptional customer service. What distinguishes the 3CX Live Chat plugin is its capability to consolidate all business communications into a single platform, encompassing WhatsApp, Facebook, SMS messages, live chats, and calls. With over 30,000 active installations, it has established itself as a dependable and reputable tool for businesses of any scale.

Features and Benefits

Real-time chat and call : Interact direct with the customers plan. enhancing the customer experience and potentially increasing conversion rates.
Comprehensive communication system : .Enhances connectivity with WhatsApp, Facebook, and SMS, consolidating all corporate communications. Improve responsiveness to customer inquiries, leading to increased efficiency and resource optimization.
Free calls : Make voice calls directly to and from the browser, providing another convenient communication option for customers.
Video conferencing : 1. Conduct video conferences with your team or clients to improve teamwork and interaction.
Free calls : Make voice calls directly to and from the browser, providing another convenient communication option for customers.
Video conferencing : Hold video meetings with your team or customers, enhancing collaboration and communication
Mobile and desktop apps : With compatibility on both mobile and desktop devices, it facilitates seamless communication with customers and team members from any location.
Hosted on Cloud : Rest assured about server maintenance and data security. All aspects are taken care of on the cloud, guaranteeing both accessibility and security.

Tawk

This Plugin is free to use

Tawk.To Live Chat is a versatile messaging platform that is free to use and specifically created for engaging with website visitors. It serves as a perfect tool for companies looking to have instant, interactive conversations with their clients.

To Live Chat distinguishes itself as a noteworthy option to the JivoChat plugin, thanks to its extensive functionalities, effortless integration with WordPress, and the added advantage of being completely free without any limitations on the number of agents, chat volumes, or websites where you can incorporate widgets.

Features and benefits

Real-time Monitoring and Chat: Tawk.To Live Chat offers valuable insights as you monitor and chat with website visitors, enhancing audience understanding and service provision efficiency.

Increased Conversions: Greet and assist visitors, send messages before they leave to boost conversions.

Connectivity : Stay connected with customer 24/7 whether on computer or mobile

Live Chat

Pricing Structure

Compare Live Chat Plan

Live Chat , a robust chat plugin for WordPress, offers immense functionality. It follows a modular structure and employs the plugin-within-plugin approach. Furthermore, it provides an exclusive panel for its extensions. By integrating Live Chat with other applications developed by the company, users can enhance its capabilities, making it an ideal choice for large enterprises. Notably, certain extensions are billed separately and come with their dedicated dashboards.

Features and Benefits

Work Scheduler, agent groups, and chat takeover
Creating own customer segments
Whats app integration
HIPAA-compliant security standards
Ticketing system

Formilla

Pricing Structure

This Plugin is free with the premium version starting from

₹1,169.02 which is the premium one in this you’ll get

1 chat agent
Unlimited live Chat
Custom bots*
A.I Chatbots*
Desktop and mobile Apps
3rd party integration
Proactive chat
Canned message
Banned visitors
unlimited chat history
Marketing popups
Buttonzier

Then comes the Professional which comes in ₹ 3,341.68 in this you’ll get

2 chat Agent
Unlimited chats
Custom bots
A.I chatbots
Desktop and mobile apps
Real-Time visitors Monitoring
File Sharing
Install on multiple websites
Formilla Branding removal
Marketing popups
Buttonizer

There comes the Last one which is Growth which comes in ₹5,012.77 in this you’ll get

2 Chat Agent
Unlimited Live chats
Custom bots
A.I Chatbots
Desk top and mobile apps
Real time visitors monitors
unlimited email messages
Formilla Brand Removal
Marketing popups
Buttonizer

Formilla may not be the widely recognized WordPress chat solution, however, it has garnered numerous positive reviews. Additionally, it provides unique options for customizing its appearance through direct CSS code editing.

Unfortunately, the majority of these functions are exclusively accessible to users who have paid for the service. The free edition is limited to a maximum of 30 conversations, which may not be sufficient for many users. While AI chatbots show great potential, the training process is time-consuming. Additionally, having a pre-existing corpus of customer messages is necessary, posing a challenge for new users.

Features

Smart message and AI chatbots
Real-time visitors monitoring tools
File sharing features
Custom branding and themes
Exportable chat transcripts
Canned response

Jivo Chat

Pricing Structure

This plugin is free to use comes with the premium starting from

₹514 which is professional in this you can increase sales and attract customers

Then comes the Enterprise which is at ₹1.866

Advanced Jivo Chat features for companies with 10 and more agents

Jivo Chat stands out as a highly favored and cost-effective live chat solution worldwide. Its appeal extends beyond WordPress site owners, as the sheer number of WordPress users alone does not fully capture its widespread popularity. Notably, Jivo Chat enjoys immense recognition in Russia, Brazil, and Ukraine.

The live chat panel for WordPress exudes a trendy and sophisticated appearance. It boasts ample white space and delightful vector graphics, creating an overall elegant aesthetic.

If you intend to automate your conversations, it is important to note that Jivo Chat does not offer chatbots. However, it compensates for this limitation to some extent by providing phone support tools. Instead of relying on automated messages, you can utilize its callback feature to engage in voice chats.

Features

Pre-chat or in chat contact info collection
Service quality rating by customers
Canned response with an automatic helper
Chat transfer between agents
Real-time visitors monitoring

₹ 4,594.98 which is Suite Team in this you’ll get

Then Comes the suite Growth which is in ₹7,436.17 in this you’ll get

Then comes the Suite Professional ₹9,608.54 in this you’ll get

Intercome

Pricing Structure

₹3,258.52 which is Essential

₹8,271.30 which is Advanced

₹11,611.30 which is Expert

Intercom offers a highly comprehensive platform that can greatly benefit your business, provided you have the financial means. In order to access the complete live chat service, it is necessary to purchase various add-ons individually. For example, to utilize the Answer Bot feature, an additional $99/month fee is required in addition to the selected plan. The majority of their clientele consists of businesses with personalized websites.

Features

Customizable
Facebook Integartion
Auto route Conversations to available team members
Automated lead Qualification
Message triggers and scheduling
Support team performance dashboard

For More comprehensive blogs like these you can click on this link

Features and benefits Live Chat

Table of Contents

Click Chat

Pricing Structure

Tidio

Pricing Structure

Crisp live chat

Pricing Structure

3cx Live chat

Pricing Structure

Tawk

This Plugin is free to use

Live Chat

Pricing Structure

Formilla

Pricing Structure

Jivo Chat

Pricing Structure

Intercome

Pricing Structure